General

All online shipping is subjected to stock availability. We are constantly trying to keep all your favorites available all the time, but at moments we are challenged by external circumstances, the product might be notified as ‘out of the stock product’. We apologize for the same, and kindly come back to check if it’s restocked! Or any time, our team if contacted can let you know any whereabouts regarding the availability.

When do we ship and deliver?

When we receive an order, we make sure to ship it in less than three days. Once shipped from our warehouse, it reaches your doorsteps within a week or less depending on your shipping location. If the order is placed during weekends or public holidays of UAE, the shipping will be done the next working day. For your information, our team is working from Monday to Saturday every week except for public holidays announced by the UAE government. To make sure your purchase reaches you at right time, we work hard and efficiently in coordination.

Where do we ship and deliver?

Our online delivery services are available locally to United Arab Emirates, and internationally to the Kingdom of Saudi Arabia, Pakistan, Bahrain, Kuwait and Qatar.

Do we charge for delivery?

For UAE orders only, any purchase  your delivery will cost no penny at all. It will be done free of cost and on time except in remote areas where our team might find it hard to reach (list of areas in our website headers).

 

For other countries delivery charges will be added as 20AED extra.

 

How can the payment be done?

We would encourage online payments via credit/visa cards of any bank. For specified products of the premium category, cash on delivery option is not activated.

 

How can you cancel a purchase made?

Cancelling a purchase made on our website or application will be restricted to our UAE customers. Purchase orders placed by international customers cannot be subjected to cancellation at the moment. You can find your orders under your account on our website or application and will have an option to cancel the order. Or you can click on the link for cancellation sent to your mobile on the placement of the order. In case of any difficulty, we will be available to help you at any time.